Good service from Streamyx

16Jan2008 Filed under: Computing Author: Kitkat

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Streamyx has changed their system! Instead of taking up to 5 working days to fix a small “unable to connect to Streamyx” problem, this time it took them merely 2 hours to get the problem fixed. This morning all of a sudden my Streamyx connection died on me. I made a call and after going through the usual troubleshooting the lady finally gave up and filed a report.

Surprisingly the problem was fixed after about 2 hours and the technician not only called to ask about the Streamyx condition, he or his system even sms-ed me a status report.

Streamyx SMS

Not bad eh?

I am not sure since when they have this new system. But to me, it’s my first time receiving such a SMS from Streamyx and it’s definitely make me feel good to be able to go online again after a couple of hours. Last time, I usually needed to wait up to a few working days to have any problem fixed.

So, Streamyx haters and lovers, what do you have to say on Streamyx?

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13 Responses to “Good service from Streamyx”

kYo
January 16th, 2008 at 9:47 pm

that was good news for all streamyx clients…
may be i can try streamyx later on..
when it’s really stable
Kitkat
January 16th, 2008 at 10:39 pm

kYo,
You are using another broadband service? Which one?
MerDuriaN
January 17th, 2008 at 1:05 am

yes TMPoint services really improved.. you know what.. today I receive a call from TMPoint, remind me to pay phone bill and deadline will be on next week… zzz sweat
Kitkat
January 17th, 2008 at 12:03 pm

MerDuriaN,
I see. So, now they send sms to remind you if you don’t pay. Fast fast go pay the bill, otherwise you won’t be able to go online next week.

Anyway, do you know that you can connect to the Internet using EZnet 1315 simply by dialing 1315 through your dial up modem? No need to register first, just plug in your modem into a telephone line and dial 1315. It is available to all TM fixed line subscribers. Charges is 4 sen per minute. Not sure if this is more expensive than the normal TMnet dial-up though.
MerduriaN
January 17th, 2008 at 6:25 pm

eh I don’t know about this … but 4sen per minutes is quite expensive to me
oh ya wanted to ask you something.. last time you published about TMPoint telephone before right? that 1 is free to take or what?? I wanted to have such fixed line telephone cos I subscribed IDD Call where you can see the who is calling on the phone
Jayce
January 18th, 2008 at 2:34 pm

Wow… It is good to hear that. I don’t really like their service. My streamyx was down last time and it took them 3 weeks to fix it.
kYo
January 19th, 2008 at 1:18 am

Kitkat,
i’m using celcom broadband service
Nicholas
January 19th, 2008 at 4:45 pm

Customer support improve, but their speed has not! Need to upgrade already la, now people go for internet movie rental and stuff, how can we rent movie with streamyx speeds?
marcus
January 21st, 2008 at 1:33 am

Too bad my recent experience with streamyx wasn’t that good..

I’ve talked to 3 service counter person, waited for about 12 days, almost screw 2 agents that make my application a mess, to get the application for streamyx done.

And, also for 5 days and still going on.. waiting for the account activation to happen just because their systems says the jumper is not yet ready while my dsl light is stable and tested can be used.

Yet, i like to use streamyx. Just that they might want to improve a lot more on the application part. Especially when it comes to the cable upgrades and jumper issue. They usually won’t tell you that when you’re applying.
Genious
January 25th, 2008 at 2:26 pm

4sen per minute is expensive. Normal TMNet dial up only cost 3sen per minute.
Anyway, streamyx connections does not improve. It goes worst here.
International sites cannot load.
reaper virus
October 18th, 2008 at 1:15 pm

looking forward to subscribe for streamyx . but after reading this blog …im kinda stuck in the middle ..
Ms J
November 24th, 2008 at 11:35 pm

Streamyx combo bundle with HP computer is actually a fake offer to trick new customer.

I went to TMPoint at least 7 times to apply, was pushing around between TM and HP. Only realised later that this offer is actually “non-existence” . The offer is too good to be true - free HP computer + streamyx line 1 Mbps for on RM99
Ms J
November 24th, 2008 at 11:40 pm

Actually which broadband is the most acceptable(not even expecting the best) ISP in the market right now for Klang Valley : Maxis, Celcom,Streamyx, Izzi, U Mobile or Wimax.

Can any good soul out there give new user a clear direction.