I’ve just had another TMNet Technician here (6-JAN-09) and he was more helpful that the 1st (3-JAN-09), although still not the person I was hoping for. At least he was aware of things like attenuation and SNR Margin.

While he was here we noticed that at least one performance issue is related to the dynamic IP Address to get dished up. He seemed aware of this. The main check that TMNet team uses to gauge performance is:
a) Izzi Speedtest - nice use of competitors resources
b) ping http://www.yahoo.com -t
When I try ping to http://www.yahoo.com I get results like:
“Best” 240ms avg minimal packet loss, IP Address 118.x.x.x
“Medium” 320-380ms avg, maybe 1% packet loss, IP Address 60.x.x.x, 124.x.x.x
“Worst” 500+ms avg, maybe 30-40% packet loss.
This was around 12 noon, which is medium load I think on TMNet network, worst seems to be from mid/late afternoon and night.

I’m still attempting to follow up to get the underlying problem clarified and fixed.

I’m a singaporean and travel alot. Currently shuffling between my/sg 2-3 times a week. My sg home connection is 3.5mbps (40++SGD/mth), sg office connection is 512kbps (512K!!!, and paying about 300SGD/mth, business line is more expensive)

My malaysia line is 1mbps and about 100+RM/mth.
I know there might be some people whos gonna shoot me for complaining but I feel, after reading all these posts, that I need to share my experiences of BROADBAND in different countries.

Please note that this is not a complaint against any malaysians or anyone, it is a complaint against the internet lines that is seriously a problem that needs to be fixed. If you do not agree, or wish to flame me, please stop reading. Thanks

Now let me tell you the difference.

First in singapore home - no problems whatsoever surfing any countries website (except some china sites) same for the sg office. Even at 512kbps (for the office), watching youtube or anyother sites for that matter still loads very very fast and no need to pause and download finish then play.

In malaysia, my line is 1mbps and wtf?? i cant download any file (wanted to download free antivirus and spyware files, 3-10mbs took me from morning till night and still not finished??) nice speed, 200-500bps/s and sometimes drop to 67bytes??? what a joke, even in Singapore 56kbps dialup (i used it, a free service provided by singnet for adsl customers, when singnet is doing maintanence, which is very rare) i can get about 20-30KBPS downloads and I can finish downloading a 4mb file within 10-20mins

Watching youtube for comedy clips gives me depression and stress instead. The clip plays for 0.5 seconds and pause for 5seconds. And continues for the whole clip. Wow, seriously. Even on the 512kbps line in my sg office i don’t get this problem. 1mbps is supposed to be DOUBLE the speed, instead it TRIPLED my stress (which I am trying to relieve by watching comedy clips)

I don’t, and i seriously emphasize this word, DON’T, get any problems similar to the ones I faced in Malaysia, in any other countries, which are supposed to be poorer than Malaysia, not to mention other countries which Malaysia is trying to catch up to.

Countries such as, china or even thailand doesn’t give me stress from surfing, youtube or downloads. Not to mention australia, us, japan and others. Only surfing while in Malaysia do I get so many problems. I’ve never ever seen a download (from normal websites, not p2p or anything) reaching 100bps or even 1-2kbps. Even while on dialup the minimum was 4-5kbps wow.

Nice job, StreamyX.

P.S. If any ISP or resellers care to prove me wrong, I challenge you.

-If You can show me any service, wireless or wired that can CONSISTENTLY give downloads of 200KILOBYTES minimum (NOT UP TO, OR I’LL SHOVE SOMETHING UP TO YOUR ASS),

-NEVER drop connections,

-play youtube videos SMOOTHLY without waiting 1-2 hours to finish downloading a 10min clip only then i can watch it,

-a connection that gives FAST response when I surf websites OVERSEAS, NOT WAITING 20SECONDS TO START LOADING AND WAITING 1-3MINS TO FINISH LOADING.

-CUSTOMER SERVICE THAT SPEAKS ENGLISH, and actually KNOWS what they are talking and are EQUIPPED with the RIGHT SKILLS, not wayang skills!

I’ll signup for as long as I am in Malaysia, which is gonna be a long time.

I’m glad I found this website.

Well Andy signing off, sorry if I offended anyone, except for the internet service provider.

To StreamyX People,

Thanks StreamyX! I love your GREAT “BROAD”band service! Oh how I love to OVERPAY for a 1mbps connection and get download speeds that is worse when I used to play BBS (1994) on a 9600baud modem. Thanks for letting me waste (clip time duration multipled by 15 or 60, depending on my luck) of my life to watch a (clip time duration) video clip on youtube. =) Thanks for showing me a blank white screen for 2-3mins everytime i check my email, or surf the internet.

Thanks for everything. I Love StreamyX,
Andy

/end love to streamyX

… haven’t managed to find or setup a local proxy server to get around my issues as yet… crossing my fingers that TMnet will come through.

Steven, glad you’re getting some decent service.

Wireless broadbands from telcos have various speed of connections. Sometimes you must be in the right place to have ‘full speed’. So ppl as far as Sabahans/Sarawakian you can move to Klang Valley now thank you very much.

I dont understand why the Gov is busy promoting the e-trade and all that stuff when the Internet here is so damn ‘kasian’.

I wonder when the ISPs from outside are coming to Malaysia. Seems like forever.

btw, just to let u know… currently, im downloading a file size 5mb, to be specific a .pdf file.. it took me like 52 mins to download the file… i mean like, hellooo.. is this some kind of a joke.. no better than a dial up man…

well alex lee, the TM guys also have give me their call, ask me about the same things… sounds like the TM is very kind to ask us politely to choose either upgrading or stay with the present state speed.. however, they leave us no choice other than upgrading it or otherwise, the outcome would be like alex lee… uhm…